We do not accept returns. Please contact us if you receive an incorrect or damaged product.

Only under the conditions below do we accept refunds:

• the replacement is approved but the product is out of stock, we’ll issue a refund for that product.
• If your shipment is lost or misplaced and does not reach you and, due to the delay, you no longer want the product.

1. Contact us at thehealthstore.info@gmail.com with your order ID, reason & a video while unboxing within 7 days after the product is delivered.
2. Record a detailed video while unboxing the product package.
3. We will respond within 48 working hours with replacement/refund instructions.
4. In case of replacement, once the item is pickuped from delivery partner we will process your replacement.
5. In case of a refund, once we receive and inspect the item, we will process your refund.

Approved refunds will be issued to your original payment method within 3–4 working days of receiving the item. Please note that your bank or payment provider may take additional time to process and post the refund.

We offer replacements for damaged, wrong, faulty, opened-seal, or expired products. To request a replacement, follow the process shown in section 2.

The following items cannot be returned/refunded or replaced:

• Wet wipes
• Bath Stool/Shower Chairs/Commode Chair
• Compression Stockings
• Diapers
• Masks (any type)
• Cotton rolls
• Bed protection
• Underpads
• Bed Pan/Urine pot/Spitoon
• Accessories
• Engraved products 
  
• Items returned after the 7-day replacement window
  

If you received a damaged or incorrect item, please contact us within 7 days of delivery with your order number and an unboxing video item with showing of the issue. We will send a replacement at no additional cost to you.